About Teamwork Desk
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the...
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.
Key Features:
• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation
Questions? Click on the App Support link below and we'll be more than happy to help!
Love the app? Leave a quick review below!
Previous Versions
Here you can find the changelog of Teamwork Desk since it was posted on our website on 2016-10-07 11:01:03.
The latest version is 2.3.1 and it was updated on 2024-04-22 14:40:03. See below the changes in each version.
Teamwork Desk version 2.3.1
Updated At: 2023-06-06
Changes: Enhanced ticket navigation for better user experience!
We've revamped the ticket navigation based on your feedback. Prioritize important tickets effortlessly. Access starred inboxes and your active tickets seamlessly. We've optimized the layout to save screen space. Enjoy streamlined workflow and efficient ticket management!
Teamwork Desk version 2.2.0
Updated At: 2022-06-13
Changes: • Now you can get work done in advance of when it’s actually needed and pre-plan tickets to send at a later date or time with our new Scheduling Ticket functionality.
• You can now reply to your customers in real-time using Desk's new Live Chat feature.
• We've also made it easier for agents to correct accidental sends with our new Undo Send controls.
• Finally, we've updated how Forwarding works in Desk to support more flexible work flows and improved readability of forwarded conversations.
Teamwork Desk version 1.6.10
Updated At: 2022-03-16
Changes: Added "Delete ticket" button in Ticket Properties
Minor enhancements
Teamwork Desk version 1.6.8
Updated At: 2020-04-22
Changes: - fixed: too much space between replies in tickets
- fixed: signatures now showing all possible variables in replies
Teamwork Desk version 1.6.7
Updated At: 2020-03-30
Changes: This is a bug fix release
- Fixed a crash while going back from login screen
- Performance and stability fixes
Teamwork Desk version
Updated At: 2019-11-18
Changes: - links to other tickets, Teamwork Projects tasks and web sites are now clickable again
- Support for Android 64 bit devices
- added support for Android 10. No more blank screens
- canned responses: links in responses now included
- job title and other variables now correctly added in canned responses
- signatures now included while replying to a ticket
Teamwork Desk version
Updated At: 2019-08-21
Changes: - fixed a bug where a user can't create a ticket
Teamwork Desk version 1.3.3
Updated At: 2017-11-07
Changes: We've added support for viewing inline images in tickets!
You can now bulk-edit tickets by tapping on the user's image and selecting multiple tickets at once. You can then assign or move these tickets in one go
We've also fixed a good few bugs and the app should be a lot more stable now
Please do send us your feedback if you have any great ideas for features, or find any bugs :)
Teamwork Desk version 1.3
Updated At: 2016-07-05
Changes: v1.3,• You can now forward tickets by email within the app!,v1.2,• New Dashboard screen!,• Lot's of small bug fixes
Disclaimer
Official Google Play Link
We do not host Teamwork Desk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
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